Shipping and Guarantee
SHIPPING AND GUARANTEE
SHADY OAK BUTTERFLY FARM’S GUARANTEE
Here at Shady Oak Butterfly Farm, we delight in sharing the love of butterflies and their host/nectar plants with our customers. We hope your experience is enjoyable and rewarding, fueling a life-long passion for butterflies. If you have any questions, please feel free to call or email us and we will be happy to be of assistance. Please read through all emailed instructions before your package arrives to be prepared for your adventure ahead. Below you will find important information regarding our guarantee and the arrival of your package.
You will recieve a UPS tracking number via email the day we ship. Please plan on being at the delivery location when UPS arrives with your shipment. If your package is left outside, predators or cold/heat may kill the butterflies/plants. Shady Oak Butterfly Farm is not responsible for shipments unless they are opened at time of delivery. Your live butterflies/plants are fragile and need to be tended to as soon as they arrive.
Our guarantee covers arrive alive, as we have no control over environmental factors after customers receive their shipments. We are unable to verify when the package was opened, what they were exposed to, or how the butterflies were cared for after delivery. When dealing with live insects, conditions that are out of our control such as pesticides, sunlight, humidity, and food sources can affect the health of butterflies and plants after they arrive.
We require pictures of all damaged products. Be certain the images are clear, and include all items of concern. For example, if you ordered 12 larvae and 9 have arrived dead, we must have a picture that includes all 9 deceased larvae. Note: If Shady Oak is not contacted about issues by phone and email at time of package delivery, the guarantee is void. If pictures are not received within 24 hours of package delivery, the guarantee is void.
If the shipping container was damaged in transit and resulted in damage to product(s), please do not destroy box or contents. UPS requires an inspection of the original packaging for refunds. We will require a photograph to determine what happened during shipment.
If you have any questions or concerns, please feel free to contact us at email@example.com.
Release Butterflies must be shipped Next Day Air.
Butterfly larvae/chrysalises and plants should be in transit no more than 2 days. Suggested shipping methods are as follows: UPS Ground Shipping will usually take 1-2 days to the following states: FL, GA, LA, MS, AL, KY, TN, SC, NC, and VA. We recommend choosing UPS Second Day Air or UPS Next Day Air for all other states.
Although Shady Oak’s guarantee is void after the day of receipt, we wish to be of help if you run into any problems during your butterfly experience. Please feel free to contact us if you have any questions or concerns. We will gladly help troubleshoot to determine the cause of any issues. Photographs and descriptions of your rearing environment and caterpillars will be very useful in these situations.